Privacy Statement
Metrics Technology, Inc. (“Metrics Technology”) values the privacy and security of the information that you share with us through www.metricstech.com (“Web Site”) and metricstech.worketc.com (“Customer Support Portal”). It is important that you understand how we collect, use, and maintain your information. This Privacy Statement explains our online information practices, the choices you may make about how we collect and use your information at this Web Site, and the ways you may contact us.
We may change this Privacy Statement from time to time. Changes to this Privacy Statement are effective upon posting. Please check back periodically for updates. If at any point we decide to use Personal Information in a manner that is materially different from that stated at the time it was collected, we will notify users by way of an e-mail. Users will have a choice as to whether or not we use their information in this new manner.
This statement covers how Metrics Technology, Inc. treats personal information that Metrics Technology, Inc. collects and receives, including information related to your past use of Metrics Technology, Inc. products and services. Personal information is information about you that is personally identifiable like your name, address, email address, or phone number, and that is not otherwise publicly available.
This policy does not apply to the practices of companies that Metrics Technology, Inc. does not own or control, or to people that Metrics Technology, Inc. does not employ or manage.
Information Collection and Use
Metrics Technology, Inc. collects personal information when you register with Metrics Technology, Inc. Metrics Technology, Inc. may combine information about you that we have with information we obtain from business partners or other companies.
When you register we ask for information such as your name, email address, address, phone number and zip code. Once you register with Metrics Technology, Inc. and sign in to our services, you are not anonymous to us.
Metrics Technology, Inc. collects information about your transactions with us and with some of our business partners, including information about your use of products and services that we offer.
Metrics Technology, Inc. automatically receives and records information on our server logs from your browser, including your IP address and the page you request.
Metrics Technology, Inc. uses information for the following general purposes: fulfill your requests for products and services, improve our services, contact you, conducting new product research and providing technical support.
Information Sharing and Disclosure
Metrics Technology, Inc. does not rent, sell, or share personal information about you with other people or nonaffiliated companies except to provide products or services you’ve requested, when we have your permission, or under the following circumstances:
- We provide the information to trusted partners who work on behalf of or with Metrics Technology, Inc. under confidentiality agreements. These companies may use your personal information to help Metrics Technology, Inc. communicate with you about offers from Metrics Technology, Inc. and our reseller partners. However, these companies do not have any independent right to share this information.
- We respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims;
- We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Metrics Technology, Inc.’s software license agreement, or as otherwise required by law.
- We transfer information about you if Metrics Technology, Inc. is acquired by or merged with another company. In this event, Metrics Technology, Inc. will notify you before information about you is transferred and becomes subject to a different privacy policy.
Cookies
Metrics Technology, Inc. may set and access Metrics Technology, Inc. cookies on your computer.
Metrics Technology, Inc. may let other companies that show advertisements on some of our pages set and access their cookies on your computer. Other companies’ use of their cookies is subject to their own privacy policies, not this one. Advertisers or other companies do not have access to Metrics Technology, Inc.’s cookies.
Your Account Information and Consent
We will obtain your consent to the collection, use, and disclosure of that information as described in this Privacy Statement. If you do not consent to our collection, use, or disclosure of your personal information as described in this Privacy Statement, then do not share your personal information with us. However, we will be unable to offer some services, like software trial requests, providing quotations, or processing purchase orders, without your personal information.
We reserve the right to send you certain communications relating to the Metrics Technology, Inc. service, such as service announcements and administrative messages, that are considered part of your Metrics Technology, Inc. account. You may withdraw your consent at any time, subject to reasonable notice and legal or contractual obligations. To withdraw your consent, simply tell us of the personal information that you no longer wish us to collect, use, or disclose. If you would like to be removed from such communications please submit an e-mail to info@metricstech.com with the subject line Remove From List.
Retention and Access
We will take reasonable steps to keep personal information accurate, complete, current, and relevant to its intended use. We keep personal information only as long as we need it for the reasons it was collected. When personal information is no longer required for our purposes, we have procedures to destroy, delete, or erase it or to convert it to an anonymous form.
Any information that Metrics Technology collects from visitors to this Web Site will be used, stored, or processed, in whole or in part, in the United States. The principal place in which we hold any financial information is Albuquerque, NM, U.S.A. All purchases from this Web Site are made in the United States.
At your request, we will provide you with reasonable access to your personal information, so that you can review what we have stored and, if you choose, request corrections to it. You may request access by writing to us at the e-mail address listed above under Account Information and Consent. After you request access, we will provide the personal information that you request as soon as practically possible and generally no later than thirty days following the request. If you wish to correct your personal information, please send us a written explanation of the particular information that you believe should be corrected. Where information will not or cannot be disclosed, we will tell you the reasons for non-disclosure.
Security and Confidentiality
Metrics Technology combines technical and physical safeguards with employee policies and procedures to protect your information. We work to protect your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts the information that you provide online at our Web Site. We will use commercially reasonable efforts to protect your information, continue to assess new technology for protecting information, and when appropriate, upgrade our information security systems.
Further, we permit only authorized Metrics Technology employees and third parties to access any personal information that you supply to us. We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs. If an employee misuses personal information, we will take disciplinary action, up to and including termination of employment. If any third party individual or organization misuses personal information, we will take action, up to and including termination of any agreement between Metrics Technology and that individual or organization.
Dispute Resolution
Please direct any questions or concerns regarding the use or disclosure of personal information to us by sending an e-mail containing the details of your concerns to info@metricstech.com. We will investigate and attempt to resolve complaints and disputes regarding use and disclosure of personal information in accordance with the principles contained in this Privacy Statement.
Links to Other Web Sites
When you click on a link on this Web Site that takes you to a web site operated by another company, you will be subject to that company’s web site privacy policies.
Changes to this Privacy Policy
Metrics Technology, Inc. may update this policy. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your Metrics Technology account or by placing a prominent notice on our site.
This Privacy Statement is effective as of May 25, 2018.